GENERAL CONDITIONS OF USE CityEx
Hello! We are CityEx, (City Express Multiservicios Urbanos Limitada) we have created these General Conditions , which regulate the use of our website https://cityex.cl ( hereinafter CityEx with its current name or with any other name with which it may appear in the future ) to describe the terms that govern the use of our platform.
E ste Web site is dirigid or any U ser who wants to hire an Service of Transportation . These are the only General Conditions of Use applicable to the use of the Website and the contracting of the services offered. Any condition other than the foregoing, will not be valid, notwithstanding that for certain services there may be particular conditions, which must be stated by written agreement and signed by CityEx; By contracting the services offered on this Website, Users expressly declare who accept these General Conditions of Use. We ask you to read carefully and if you do not agree with any of the conditions below, you should not contract our services.
CityEx acts as a reservation agent for several providers Service of Transport. Thus, CityEx delivery to the user one Service reservation Vehicle with Driver hereinafter " Proveedor". To request a service, the User must enter their personal data, name, surname, e-mail, cell phone and the data of the person on whose behalf the Service is reserved, in order for CityEx to make the requested reservation. by the User. The User ensures that all the data he has provided in our forms is real, including the passenger's personal data, dates, pick-up or pick-up points, credit card or payment debit information . The Web site provides information to the user on l T ype of S ervice you want to hire, offering technical and photographic information ( illustrative ) of vehicles available [1].The User may select the vehicle and complete the form with the information of the Service and payment, generating a reservation for the Service.
When generating a Reservation, the website automatically generates a Private Transportation Contract that the User will receive in the email delivered, which contains all the conditions of the contracted Service , specifying the technical data of the selected Vehicle and driver, such as the information of the passenger, dates, times, pickup and delivery points and payment information. In this way, when making a reservation, the User declares that they expressly accept and consent to the Private Transportation Contract.
When you make a reservation, the details of the reservation will be sent to the service provider. Only when the service provider accepts your reservation, will a service confirmation email be issued, which will be sent to the email you provide. In this email will be the contract between the User and the service provider. Your reservation is considered as your acceptance to be legally subject to these terms and conditions.
We have the right, on behalf of the service provider, to reject any order placed by you. The service is subject to availability, therefore, we do not guarantee to assign a specific service provider to each reservation request. In the event that we are unable to assign a provider to your reservation request, we will send you an email to inform you of the situation. CityEx diligently works to find and correct possible errors or omissions that may occur in the reservation platform, amending them as soon as possible. Notwithstanding the foregoing, CityEx reserves the right to cancel any reservation that has been made due to any system error in the price and the client will have no responsibility in this regard.
Therefore, your reservation will only be made if you have received in your email our confirmation email with the respective Transport Contract.
Thus, in the event that changes and / or modifications occur in the data provided, it will be your responsibility to contact us at reservas@cityex.cl and / or modify the information provided. By accepting these terms and conditions you agree that CityEx is in no way responsible for any loss, expense or claim in case of any problems associated with the service, such as the incorrect processing of your reservation by the provider, errors when making the reservation or delivery of inaccurate and incomplete information provided to us during the reservation process.
When completing the information on the Service, the system will refer you to a Payment System , where the User must enter the payment method they prefer. By doing so, the User confirms that the payment information he provides us, when booking a service, is correct, that the credit or debit card used has sufficient funds to cover the cost of the service. You can pay directly to the driver. If you select that option, it is your responsibility to ensure that you have the correct amount, in cash and local currency, unless otherwise stated on your booking voucher. You must make the payment before starting the service. Failure to comply with the provisions, your trip may be canceled, not being the responsibility of the provider or CityEx.
The transport contract private is a contract for the provision of transport service between the User and the Proveedor Services selected on our Web site. Therefore, it is the responsibility of these third parties to provide the transport services that are contracted through the Web. In this way, the user exonerates CityEx from any responsibility derived from the transport service provided by the transport providers.
The User also declares that when booking through the page, he / she declares to know and accept that the contract will be electronic and will be sent via email and empowers CityEx to present it to any natural or legal person under public or private law, and especially to the respective Local Police Courts and to whomever it deems appropriate.
Receipt of this contract in your email is confirmation that your Service has been accepted. If you do not receive it and you are not in any of the situations indicated in point No. 4, you must contact us at reservas@cityex.cl
Any change in your reservation , such as those indicated in the preceding points or a different one, must be sent through the website, in the "My reservation" section, entering the data sent in the confirmation email, or by email aimed directly at us reservas@cityex.cl
You can make changes to your reservation online through our website until 48 hours before collection or arrival time. After this period you should contact the service provider directly by calling the number that appears in the reservation confirmation email.You agree that all modifications are always subject to availability.
The User may cancel their reservation with CityEx online or by email up to 48 hours before pick-up or arrival time. After this period you must contact the service provider directly by calling the number that appears in the reservation confirmation email. Cancellations will have no cost provided they are made at least 24 hours before the service.
On the day of the service, the driver will wait for you at the agreed airport pick-up point for a maximum of 60 minutes from the moment the flight arrives. The waiting time at any other point (not airport) will be limited to 10 minutes after the agreed pick-up time. In the unlikely event that the driver cannot be located at the rendezvous point, or if you are delayed through customs, immigration, baggage claim or lost luggage, it will be your responsibility as a passenger (s) to call the emergency number provided in the reservation confirmation email, to contact the driver. If the passenger does not contact the emergency number within 60 minutes of the actual landing time for airport connections, and within an additional 10 minutes considered by non-airport collections, the service will be considered a “no-show ”And therefore you agree to pay the full cost of the reserved service.
It is the responsibility of the user to inform us at the time of booking if he will travel with excess luggage, to ensure that the vehicle is properly equipped. The passenger (s) will be responsible for all expenses incurred for the transport of undeclared, excessive or large luggage that has not been declared at the time of booking.
The distance and travel time provided are always for information only. It is possible that due to construction projects, traffic, road accidents, the weather or other unforeseen events, conditions may arise that vary the actual travel time, being different from the published information, therefore you should plan your trip taking that into consideration .
Neither CityEx nor service providers, we will be responsible for any loss you may suffer due to your inability to give enough time for your trip by not showing up at the established places and times (specifically as missed flights or connections). Likewise, neither CityEx nor the provider will be responsible for delays, changes or cancellation of the service due to force majeure, or unforeseeable circumstances beyond the control of the service provider, such as accidents suffered by third parties on the route of transfer, police controls, acts of terrorism, extreme weather conditions, etc.
Any liability arising from the provision of the transport service will be the sole responsibility of the service provider and its insurance companies.
Without prejudice to what is stated in the preceding clauses, CityEx by way of example, but not limitation, will not be liable for the following circumstances:
i) Of the cancellations made after the deadline by the Users, not being responsible for returning the amounts paid by the Users when they have not complied with the cancellation period provided in the cancellation policy.
ii) Of the delays or errors made by the Users to reach the meeting point. for lack of punctuality and / or for not being at the corresponding meeting point, this includes cases when the information provided by the User about the times and collection point is erroneous or equivocal.
iii) Of the damages of any type that affect the Users or their goods during the journey of the contracted transfer service. This includes material damage, as well as injuries or physical damage due to accidents that the User may suffer during the service.
iv) The loss of any means of transport or interconnection, as a consequence of not having requested the service with the recommended period of advance, this includes meteorological conditions that could occur the day of the service.
v) Of the quality of the service provided by the Suppliers.
vi) Of any failure or interruption of the website.
10. Amendments to s Terms of Use
By using the website and generating a reservation at CityEx, you acknowledge and confirm that you have read and accepted the following General Conditions of Use . Sin prejudice to the right of CityEx to modify at any time these Terms of Use with full respect for the laws governing the consumption of goods and services in Chile.
CityEx reserves the right to suspend, interrupt or stop operating the Website at any time , as well as, to modify at any time the presentation, configuration and location of the Website, as well as the corresponding conditions of access and use. , not being able to guarantee that the information contained is updated at all times .
In case the user does not accept any eventual modification of the following General Conditions, he may inform CityEx through the help platform or the email reservas@cityex.cl
These Conditions will be governed and interpreted by the laws of the Republic of Chile. Any controversy derived from this agreement, its existence, validity, interpretation, scope or compliance, will be subject to the applicable laws , the User agrees to submit to the exclusive jurisdiction of the Chilean courts . The users who reside or are domiciled in any other place and who decide to access and / or use this website will do so at their own risk and therefore must ensure that such access and / or use complies with applicable local legislation.
The use of our web content by third parties is prohibited without the express consent of CityEx for no other purpose than reservation of services .
All the personal information provided by the User is the sole responsibility of the person who provides it. Likewise, the user guarantees that the information provided is truthful, complete, exact and up-to-date. In the event that false or inaccurate information is delivered, CityEx will not be responsible for the damages that may derive from said falsehood or inaccuracy.
The information entered by the user will only be used for the purpose of Booking the Service, processing it, referring it to the selected Transportation Provider, following up, answering emails or requests regarding the contracted services. The information collected from the payment process will be confidential and for the exclusive use of CityEx , who will not deliver or exchange the personal information provided by the user with third parties, and will take all necessary and prudent measures to safeguard the security of the data provided by the user.
[1] The vehicle images available on the website are only illustrative and therefore CityEx does not guarantee that exactly those vehicles are those provided by the service provider.
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